Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days following payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be extended during peak periods or in case of unforeseen circumstances.

Shipping Methods and Delivery Times

Delivery times depend on the selected shipping method and the destination address. Estimated timeframes are as follows:

• Standard Shipping (Domestic): 2–5 business days

• Express Shipping (Domestic): 1–2 business days

• International Shipping: 5–15 business days, depending on the destination country

These delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, customs procedures, or circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. Any available promotions, including free shipping, will be clearly displayed and automatically applied when applicable.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active, as carriers may require additional time to update their systems.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. We are not liable for delays, failed deliveries, or returned shipments resulting from incorrect or incomplete addresses.

If a package is returned to us due to address errors, reshipment costs will be charged to the customer.

Customs Duties and Taxes (International Orders)

For shipments outside the European Union, customs duties, import taxes, and any additional fees may be applied by the destination country. These charges are the sole responsibility of the customer.

We cannot predict or influence these fees, as they vary according to local regulations.

Lost, Damaged, or Delayed Shipments

If your order is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the goods.

Photographic evidence is required for damaged products or packaging.

We will assist you in accordance with our returns and refund policy, which may include replacement, reimbursement, or filing a claim with the carrier.

Refused Deliveries

If a customer refuses delivery without valid reason, any return shipping fees, customs duties, or additional charges incurred will be deducted from the refunded amount.

Contact Information

For any questions regarding your shipment or this Shipping Policy, please contact us at:

📧 dierychh@gmail.com