Return Policy

Returns & Refunds Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return according to the terms below.

Returns

  • You can request a return within 14 days from the delivery date.

  • Items must be unused, unworn, unwashed, and returned in their original packaging.

  • To start a return, please contact us at dierychh@gmail.com with your order number.

Non-returnable Items

The following items cannot be returned:

  • Gift cards

  • Sale or discounted items

  • Items marked as “final sale”

  • Products that show signs of wear, damage, or use

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

  • We recommend using a tracked shipping service, as we cannot be responsible for lost return packages.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping costs from the original order are non-refundable.

Exchanges

We currently do not offer direct product exchanges.
If you need a different item, please request a refund and place a new order.

Damaged or Incorrect Items

If your order arrived damaged, defective, or you received the wrong item, contact us within 48 hours with photos of the issue.
We will replace or refund your item at no additional cost.

Contact

For any questions about returns or refunds, email us at dierychh@gmail.com